*********** staff blocked my account withouut my authorisation and are giving me conficting information.

I called FNB to report a ****** device so that the consultant can de-link the device from my banking app. The consultant in question, one Andile Tshabalala then decided to block my profile and account so that I would have no access to it. When I told them that I do not need my account blocked I need my bank app blocked from being accessed from that device, i.e delinked, they assured me that they were only blocking it for the duration of my call and that it would be reinstated at the end of the call. It was only after I asked the consultant had asked several probing questions about why I was reporting the ****** device and me asking them why the needed that information when I was calling to have a device blocked that they said it was because I was reporting *****, which I was not. As stated, I was reporting a ****** device. The person then supposedly delinked the device and ended the call. My account is now still blocked and I am being told I need to go into the branch to reinstate my account and simultaneously that the consultant who blocked my account could reinstate my account. I was transferred back and forth from one person to another, with one of the consultants (Nomfundo) stating that after speaking to Andile that I had told him I was reporting ***** when I was not. Thanks to the incompetence and blatant lies told by these consultants I will now incur additional costs thanks to payments that I need to make using my account that need to be paid urgently and have no access to a branch. If this is not resolved and I do not have access to my account by the close of business today, I will be pursuing legal action with Andile for blocking my account without my authorisation and providing false information with regards to the status of my financial holdings.