*********** staff at My Service Suite

On 2019/11/11 at 08:34 I wanted to purchase return airline tickets using the E-Bucks website using the mobile banking app. I communicated with FNB on My Service Suite on secure chat and at 08:34 was assisted by Khethani Mukona and was advised that I should use the banking app and that I would be able to view the discounts. I did this up until payment was required and no discounts were indicated. I communicated with the My Service suite once again and was assisted by Avishkar Singh who advised{Please note that discounts only populate afterthe billing account is selected} sad to say this never occurred. I contacted service suite again and was assisted by Mabande Madikane who wanted to know which airline was used to make the purchase. I advised that it was British Airways. Mabande Madikane advised in order to receive discounts you will need to use one of these travel partners and the reason why I never received discounts was because one of these partners were not used in order to qualify for discounts. Emirates Kulula Fly Safair

I am extremely unsatisfied with E-Bucks. Why list an airline which will not be offering the 40% discount as when making the reservation.

The consultants (Khethani Mukona and Avishkar Singh) at My Service Suite are *********** and require urgent training as they are supplying customers with false information. This should have been communicated to me as from the very first interaction with them.

I sent an email to E-Bucks travel requesting the deal be cancelled and I received a call from Linda of E-Bucks travel indicating that the tickets can not be cancelled

Sorry that I could not select a 0 star rating for E-Bucks travel and the My Service Suite.