NF
Noni F
1 reviews | Active since Dec 2024
04 Feb 2015, 13:05
*********** STAFF AT HEAD OFFICE!!!
I was under debt review and after I had finished paying off all my debt I sent the bank my 17.4's and my notice of withdrawal from the court 2 years later the debt review department at First National Bank have not done the work they are being paid to do and updated my profile at the bank to show that I am no longer under debt review.<br> <br> First National Bank HAS to start hiring COMPETENT staff members and sort out their internal issues before they can have a slogan that says HOW CAN WE HELP YOU!!!!<br> <br> I would like a reply and to have this sorted out before COB 04 February 2015.... not that I am holding my breath considering this is FNB we are talking about!!!!!!
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Replies (1)FNB (First National Bank)'s replyOfficial
04 Feb 2015, 13:11Hello nonij73,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617695.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617695.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply04 Feb 2015, 13:11
Official
Hello nonij73,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617695.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 617695.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
