*********** Staff @Fnb Oribi Plaza Branch

I actually do not want to put any stars, but I am forced to before I can type and submit my complaint about the horrible service received at this branch. On the 19/01/2022, I responded to an email from my branch who requested the Self Certification Juristic form to be submitted for one of our Companies. I notified the staff member that I had received a request for this form last year already and did not submit it as another staff member did not respond to my email from 07/07/2021. She then told me what to do and I sent off the documentation on the 28/01/2022 @ 10:47am. On the 14/02/2022 I received another request for the same documents that were sent on the 28/01/2022 which I resent again @ 10:28am on the 14/02/2022. Two days later on the 16/02/2022 I received a third request for the same information. I then called the staff member at Fnb to inform her that these documents were sent already. She claimed to not have received the information or my emails. I sent the email again and on Thursday 17/02/2022, she requested that I add our Independent Trustee information on as well, which we queried as he is not an Ultimate Beneficiary Owner on the Trust account. She responded on the 18/02/2022 that they will escalate the query to the Compliance department. I responded to the email and included her senior because we received an sms that our account has been frozen due to Non-compliance. We then only received a response on the 23/02/2022. Countless emails and phone calls have been made and sent. It is now the 04/03/2022 and our Trust Account still remains frozen even after submitting the required information on 01/03/2022. This email was sent on Wednesday 02/03/2022 @ 14:40. I then resent the email again yesterday morning and reattached the documents and asked what is happening with our Account as I have not received any communication from the bank. I am frustrated at the slow pace of how things operate at this branch. The incorrect information is given when requesting how to change in-contact information. After weeks of trying to sort out in-contact on our business profile, I eventually called Business Banking this morning and they updated the information for me after a few minutes. The level of incompetence at this branch is frustrating!!! Calls to senior Managers also get ignored and when we query status of emails they just never see them!!!