*********** staff at Fnb mall of the South

I opened a business account online and chose for my card to be delivered at Fnb Mall of the South. I went to collect my card, and I was given a number and asked to wait for my number to be called. My number 74 was called. As I stood up, another man stood up and said he had gone out and he was number 72. The FNB employee asked if he can help him first. I denied because I was also running late for work. He was not impressed. He didn't greet me, he took my ID and scanned it and gave me the card. I asked him if he didn't need my proof of address as the sms said I should also bring it. He said no. I know by law we should submit so I asked again and showed him the sms. He said he will just scan it and submit together with the ID. I am running a workshop and have given people the business account to pay into. The money gets reversed back to them. I just called business banking to ask why payments are not going through and they told me I didn't submit proof of residence. The same proof of residence I insisted he scan and submit. Now my workshop is in a week and I might have lost business because of someone who was angry that I was assertive about my turn. I guess this is how fnb employees are trained to deal with customers.