*********** staff and unclear policy

I opened a global account in CAD and I struggled for 3 days to get correct feedback on Global Debit Card. Your call center agents kept transfering me between Forex department and Premier suite departments. Bongani at FNB laudium told me that Card can't be issued on CAD currency but on British Pound is okay for card. I spent more than half an hour to know this as neither the employees nor their supervisor was aware of that. Why FNB didn't inform me in the beginning before opening the account? Due to your mistake I lost approximately R700 already in conversion fees and more 2.80 percent I am expected to loose on my intended transaction in CAD. Apparently this is your official trap to force customer to pay conversion fee. My request is to investigate my complain formally and cancel all my forex account and credit my R11000 to my premier cheque account as it was before. Thanks and regards,

VORAJI MINHAJBHAI