*********** staff and systems that doesn't work

It is time to change banks. The second issue in a month and this time its big. I got a new phone with a new number. Delink the old phone on online banking. Downloaded the app on the new phone. Installed the app on the new phone. The app does not want to accept my account, which is a NPO business gold account. I tried to change the otp settings, this also did not work, not on the website not on the atm. I went to Brackenfell FNB. They said they cannot help and must phone online banking. Went home and phoned online banking. The lady wasn't very friendly and did not seem as if she knew what she was doing. She then said the online profile is *******ed and she cannot help me. So the bank says they cannot help and online banking says they cannot help, so who can help!! As things stands now I cannot use my account, cannot make any payments what so ever! What is the use of having a business account and you have to struggle all the time with systems that does not work and people that are ***********. I have now wasted 4 hours of my day and got nothing to show for it. Why has it become so difficult to deal with FNB? I have been with you for so many years and out of the blue the service levels dropped way down. Please don't phone me as I will be in meetings, rather send emails.