*********** staff and pathetic service during the lockdown

I've been trying to get my wife's UIF forms signed by your bank. Unfortunately, the branches are closed and you people cannot assist me via email. When I phone or chat via the app the only responses I get is "sorry we cannot help you. Go to a branch". This is the lockdown period! Can your staff comprehend that? Does your staff have any idea of the consequences of traveling during this time? Let it be noted that I will go to a branch tomorrow (15/04/2020) and you people will be held liable should anything happen to my wife and I.