1 reviews | Active since Jul 2016
*********** STAFF AND EMPTY PROMISES
<p>I really don’t believe I’m writing a fourth complain in one week about something so simple like delivering a card to someone, I had no I dead that applying for card at FNB would so much hustle</p> <p>had I had known I would have gone to another bank surely they would have been eager to assist.</p> <p> </p> <p>Firstly I was told card couldn’t be delivered at a branch , secondly I couldn’t be contacted because my number was incorrect on the system how on earth was that possible , how was I contacted when I did the application this is when I called the credit card contact centre and spoke to Rabelani Netshifhefhe, thirdly eventually another arrangements were made for yesterday for the card to be delivered at work and what happens No show , no one pitched up after being assured by Zanele in the complaints department MUST SAY SHE IS THE WORST CONSULTANT I EVER CAME ACROSS SHE MUST BE FIRED. One word to describe this circus is ***********. LLLLLL. frankly I DON’T HAVE ENERGY TO DEAL WITH ANOTHER INCOPETENT FNB EMPLOYEE, I’d really appreciate if I can deal with a senior consultant to resolve this matter.</p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 969554.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 969554.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
