*********** staff and customer care assistants

Roe***a Sarlie from Ebucks came to my assistance after over 2 years of disputing my ebucks. She assisted me kindly and reimbursed me an amount she felt I deserved, for which I thanked her and was grateful for. However, I am amazed that she thinks that she has resolved the issue, when clearly, I sent her an email telling her that she should provide me with further information as she claimed they didn't have records of my ebucks!!! I had proof of all my correspondence and also the fact that they had erred with my account because they simply don't know what they are doing. The branch sends me to head office and head office send me back to the branch in circles because they all are ***********!!! She disgusts me because she did not even put in any effort to trace my claims. I have lost out on airfares ( I have proof), shopping vouchers, earning levels of ebucks and other losses that I can't quantify. Surely, it would have been easy for her to just acknowledge my email, but she ignored it completely. This makes me furious because I am now struggling to get justice from FNB for over 2 years and they just employ *********** stupid people who can't help at all. And she is not only *********** person there because I have made many calls to head office, spending hundred of rands in phone calls alone. Very sad that FNB is not concerned about their loyal clients. If there is someone new there who knows how to resolve problems please contact me.