1 reviews | Active since Jul 2017
*********** staff and bad customer service
Linking my account with PayPal has been a nightmare with FNB. I was told to upgrade my savings account to cheque account so I can be able to successfully link my account, I did that only to be told my account details have been blocked from using PayPal because of security reason( too many unsuccessful attempts) and they can not unblock it.
The staff is ***********, no one is willing to help when it comes to PayPal because they were not trained on how to use it. I spent hours at the branch but still my problem was not resolved. The call center agent from FNB was very rude and my call had to be transferred to PayPal(USA) of which they did their part and transferred my call to Bongani who was suppose to guide me on how to transfer funds to my account, he just disconnected the call after a minute. He was very unprofessional.
I would never recommend PayPal especially when linked with FNB. The worst customer service experience.
Good day Zanele Rachel Majodini,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Zanele Rachel Majodini,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)