VM
Virginia M

1 reviews | Active since Jul 2012

17 Jul 2015, 11:09

*********** Staff

I have been a loyal customer for FNB for over 6 years but the treatment I got today made me want to switch Banks. I app**** for a loan and qualified for R70000 on the internet. I wanted to reduce the price and I had technical clich?s. I went on the website again thinking I will be able to pick it up and to my surprise it gave me the *** number with ref to call. I did call the number this morning but unfortunately I spoke to 3 consultants in 3 different Depts. from that number. Neither of them were able to assist. I need my loan application to be processed or cancelled on their system today, I will take my business elsewhere.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2015, 12:12
Official
Hello VRamushu,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 723791.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)