*********** staff

Have been trying to report a ***** case at FNB and have not been able to do so for over a month now. Every call centre agent I speak to refer me to the wrong department, then that department asks me to fill in a form, and then 2 weeks later, I get referred to another department as it was the wrong place that I was referred to. I cannot believe the incompetence of a bank. The case is still not resolved and no one at FNB can give me contact details to escalate. I am moving everything out from FNB