MvdM
Micah van de Merwe
1 reviews | Active since Mar 2015
28 Mar 2015, 10:03
*********** Staff
I went into the branch to collect my card, only to get to the consultant and be told that my account is still blocked and I need to sit at the back of another line that is 3x the length. Seriously *********** and unhelpful staff members and manager only make things worse.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
18 Apr 2015, 11:18Hello micahvdm,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 669249.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 669249.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply18 Apr 2015, 11:18
Official
Hello micahvdm,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 669249.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 669249.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)