EN
Ema N

1 reviews | Active since Aug 2022

24 Aug 2022, 09:29

*********** STAFF

The call centre bankers are actually useless, as they won't help you but will turn you down in a polite manner that will make you think their helpful when they're not.

I recently lost my phone and called the to assist me and the lady was asking me irrelevant questions posed as security questions and then after speaking to me for several minutes she then told me that she couldn't help me and I should go to the branch.

If they don't deduct your money and claim it's bank charges they block you out of your account so you can't access your money,but I know that if hackers where involved they wouldn't have blocked them but allowed them get away with my money.

They are so ***********

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Replies (1)
EN
Ema N's update24 Aug 2022, 15:15
Reviewer Update
A consultant called me an hour ago promising to delink the lost device but I still can't link my new device as it keeps saying "device verification failed".

So I will believe that the problem was solved as soon as I see results, as for now nothing has changed.