*********** Staff

FNB Business Desk

I write this complaint with a very heavy heart, I am both disappointed and sad with the way FNB has treated me in the past few days.

I tried to order my FNB Business Card on my app which didnt allow me, I then went into an FNB branch to order the card, I then called the business desk just ordering my card and spoke to a lady called Batsiba, she assured me she was escalating the matter and she would mark my order as urgent.

The following day I then received a message from CCD couriers saying they would contact me in regards to my petrol card, I went into a branch to find out what was happening as I specifically said to Batsiba that the card I needed urgently was my Cheque Card and not Petrol Card. The branch tried by all means to assist me, they called Plastic, and when we called CCD couriers, The consultant at CCD Phowesihle then said they have received both my Cheque and Petrol card I can come collect. She said this whilst speaking to a consultant at the Maponya Mall Branch named Jabulani Ndlovu, who had her on loud speaker. Jabulani then arranged that I would go and pick the card up at their offices in Fourways.

My husband and I then drove to Fourways in the morning on the 8th Nov 2018. We got there and receptionist then confirmed that they only had one card and it was not the cheque but the petrol card. I told her that Phiwesihle confirmed to Jabulani and I that they had both cards.

Unfortunately there was nothing that CCD could do but just offer me their phone to call FNB. I called FNB and spoke to a rude Thaband from Business Banking who instead didn't listen to my call and then transferred me bank to CCD. I then had to move from where I was standing so that I could call FNB again because Thabang just didn't want to hear what i was saying. NEW SAMSUNG A8 then fell right there on the floor and I had witnesses watching. Both the receptionists at CCD and my husband were there.

Why does Thabang put me through to CCD while I explained that I am at CCDs offices?

Why do I need to go through so much and end up losing my phone because of *********** staff from FNB?

I waisted my petrol and drive to CCD all the way from Ruimsig, and got there and found that they didn't have my card?

Something needs to be done, why should one go through so much?

Unacceptable.