*********** staff

I am extremely disgusted with the service I received today. I was unable to log onto internet banking, got a message saying my password is incorrect although I used the correct password twice. Before the third attempt I called the call center and was on the phone for over 30 minutes trying to troubleshoot what is wrong. I needed to know if one transaction was reversed because it's black friday and I need to make online purchases. The consultant then transferred me to general banking, who transferred me to branch, who transferred to to another department who transferred me to another department and another department, all who could not help, an hour later out of pure frustration and being put on hold so long I dropped the call, way to go FNB! Is this how you treat clients?