IG
Ishtiyak G

1 reviews | Active since Dec 2014

11 Aug 2016, 13:37

*********** Staff

<p>Have an FNB Cheque account for over 10 years of which my Salary always goes into. So I noticed that this month I have not received ebucks because I do not have a cheque account. So I query it and this is what they send me after having a cheque for over 10 years with my salary being deposited in the same account. No changes at all to my accounts.</p> <p> </p> <p>"Good day Mr. ***,</p> <p>Kindly be advised our records show that you are holding Fnb *** Account and you did not met the qualifying requirement of minimum monthly <br />deposits of R ******</p> <p>Regards,<br />Dorothy"</p> <p> </p> <p>Incompetence at its highest level. Where's Steve when you need him?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Aug 2016, 14:17
Official

Good Day

Thank you for taking my call earlier please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 989525.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)