*********** staff
FNB in Mahikeng cbd is just full of *********** staff. I am working in an insurance company, we send clients on a daily basis to go for bank statements, estate late accounts and such. How are they unable to provide the best service FNB boasts about?
1. If a client is opening a new account and is required to bring in a bank statement, how are they unable to print a confirmation letter? I would think that is obvious honestly
2. Estate late accounts? Which company do they think will accept estate letter that does not have a BANK STAMP???
They need training or some common sense.
They just want to get rid of clients, not provide the most help. FNB how can we help you? Help us by teaching your staff to just provide the best service, quality is better than quantity.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***