*********** Staff

I am completely disappointed and annoyed with FNB regarding the service received regarding Pre-Paid, Re Advance and Further Loan Applications (REF: ***)

Three Applications:

1st - Prepaid Lots of follow ups. Took a two week and it’s “suppose” to take 2 to 7 days. issue had to be escalated.

2nd - RE Advanced Application. STILL PENDING - I think we are heading for three weeks now, and I was informed this should take 2 to 7 days

3rd - Further Home Loan It’s now going okay because it is now on Transfer stages (no longer dealing with Thando and Mark). This also Involved numerous calls and follow up emails. This also had to be escalated.

Perhaps, am I unreasonable? But I think I am very patient. The reason I have been asking for succeeding stages together with timelines was to understand the process and be reasonable. I am still waiting for such information.

Now, the TEAM is not even responding to my e-mails. Like ***!!!!!!!!! *WhatsApp Red Face*

I have to keep checking on your staff, I also have to keep reminding your staff of items/forms that are missing.