1 reviews | Active since Oct 2010
*********** Staff
In a nutshell, I am still unable to utilize my Business Account due to constant delays involving, systems not working, lack of correct communication, unknowledgable staff, spelling mistakes, overall incompetence and bad attitude. I strongly advise against registering with FNB any accounts. You surely don't get professional service not even when logging a complaint. I managed to complete registering of my own business successfully with CIPC and correct all the incorrect details entered by FNB in one day after I was told it will take 7 working days. You get the feeling when logging a complaint that the service worsens but can't log a complaint about your complaint. I wish this nightmars will end, all I want is to use my account. I received my business card, after 2 more days it was activated, now the current incident is that I cannot register an online profile due to an error. I walked into the WestGate branch with a previously completed online application for a Business account on the 6th of July 2017. Today is the 17th of August 2017. I have dealt with at least 6 staff at the branch each not having the ability to assist. I have visited the branch 3-4 times a week. I want to cry
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
