*********** Staff

I deposited a cheque on the 21/09/15, put a special clearance on same and to date it has not cleared. I foned the call centre who advised that it should have been cleared by now but not sure why. She logged a query and advised that it will be attended to this morn and will take 1 to 4 hours. I foned again now and the cheque has not been cleared and the branch is closed so no one can assist. The agent, Thembiso Tshabala advised that the branch advised that clearance from 23/09 will finish tomorrow. Why from the 23rd when the cheque was deposited on the 21st. It takes 4 days and yet my 4 days waiting are over with no clearance. The problem is this is the second month where i put a special clearance and the tellers have not attended to same, and I must bear the consequences of this. I urgently needed to transfer monies between my accounts and now I will have to fit the bill of this incompetence. Unacceptable!!!!!!