*********** service received from FNB on my PBL account

I had numerous discussions with FNB personnel regarding the incorrect processing on my Pension Back Loan. The last encounter was with Kidd Martina in June who promised to resolve the instrument type issue on my account as it shows a personal loan. Three months later, I still have a 'Personal Loan' on my profile. The interest rate keeps going up every month. Can someone who can assist urgently do so as I am fed up with the substandard service I get from FNB.

I would also like to request the statement on this account from inception. I suspect there are some doggy dealings done on this account.