SG
Sheeny G

1 reviews | Active since May 2016

20 May 2016, 04:29

*********** Service. Help!!

<p>My Clicks credit card was overdue as my bank did not recognise the account no. any longer. I have spoken to over 10 people trying to get an account no. where I could pay the money into. Eventually I did get their suspence account no. I paid the outstanding amount in full paxed proof thereof and only then made an arrangement to pay R500 per month.</p> <p> </p> <p>To my astonishment my Nedbank account was debited with the full amount "outstanding" and as I did not have the amount debited for I was charged R90 for insufficient funds. This has now given me a bad status with my bank.</p> <p> </p> <p>Then I find my FNB account also debited without my permission. I spoke to a lady by the name of Innocentia from the collections department who eventually found my money sitting in their suspense account.</p> <p> </p> <p>I sent her the proof as requested and she promised that she would and get back to me regarding the extra funds deducted from my accounts. Still waiting.</p> <p> </p> <p>This morning I find my Needbank account again debited for the full amount that I had already paid.</p> <p> </p> <p>I would like all the monies debited from my bank accounts to be refunded including the R90 charged for insufficient funds.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 May 2016, 07:42
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 925582.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)