*********** Service from the manager

What a shocking service I had received from FNB Premier Division, I have been calling several times since December 2017 to get my FNB cheque account to be downgraded to savings account. All the consultants that I have spoken to, where all saying the same thing "Mam, we will log the request, nobody even today has gotten back to me. I then decided to call again on Thursday, 25th January 2018 to follow up on many logged requests i have been making. I was even sick and tired of speaking to agents and decided to request for the manager and spoke to Pinky (one of the supervisor on the floor), assuming that my request will be taken into consideration this time around, guess what...she had promised to provide feedback by Saturday, 27th January even today I am still waiting. I have a good mind of closing the fnb account and give my business to the company that will value it. I even have all recorded calls of different advisors. Guys, this is definitely not a TCF - I am busy accumulating cheque account fees for people that are not doing their job. Can someone call me as soon as possible.