*********** service from FNB

I am sick and tired of the incompetence of fnb. They ran their debit orders off my account twice. When I call them to rectify it, I am on hold for ages then my call is finally answered and I am told by the first person that its my fault because I changed my debit order date. I then get put through to collections department who first wants to transfer me to someone else before they even attempt to solve my problem, they then read me information from someone else's bank account before they find mine. Then they tell me I will have to wait 5 days to have the money refunded to me. I then speak to the manager who apologised and says that they will sort it out by 12pm the same day and will have the money refunded into my account. But this isn't done. Not only is my credit history being affected by their incompetence but now my Easter weekend is ruined because I don't have money as a result of these people double debiting my account.