*********** Service

I took a loan with FNB in September which they were supposed to collect from my account in October, they did not collect and only collected in December the full amount. It’s now February and they have not only updated their own internal system to reflect that the loan is paid, ( As my account is blocked from earning Ebucks) my ITC records reflect that the loan is outstanding. When I call to rectify this, I spoke to a very rude and dump person by the name of Palesa who blatantly refused to help me until I asked to speak to her manager Bongani. A complaint has also been logged ref ***Q about this whole experience and why its going to take 15 working days to get this resolved.

Please expedite this and have it resolved.