*********** SERVICE DELIVERY

I have been trying to obtain a Paid up letter from FNB to uplift the flag on my credit profile as i was previously on debt review. I called in at =/- 13h30 to the customer care and was being assited by "David" who advised me that my profile showed as "under debt review" , he put me through to the relevant component that deals with debt review. I spoke to " Godfrey" who then advised that he can see that my profile shows no amounts owing and that i need to speak to someone from the personnel loan department and credit card legal department to gather the letters. "Godfrey" gave me the contact numbers "***" & "***" to be assisted with the above mentioned request and proceeded to put me through the relavant department. when i finaaly got to speak to a consultant the lady just said "hold on" and just transferred me without any explanation!!!! I eventually was transferred back to "Godfrey" ....I have been put from pillar to post regarding the above matter and NO ONE seems to KNOW what is the RIGHT PROCEDURE. i have spent more that an hour on the phone being transferred from on caller to another which is unprofessional!!!!!!