*********** service

FNB cancelled my funeral policy without my consent. I could not get help while chatting to the private banker consultants. Then I called the department and the lady who assisted me, said they will reinstate the policy and send an email to confirm and apologize. Today I called again and was placed on hold for over 15 minutes. Still haven’t been assisted. This is inconveniencing, as the bank is at fault and no one is taking blame or assisting. Should I have to claim now, I’m not covered.