*********** Service

I went to an FNB atm on 26/09/2018 to deposit money into my FNB credit card, the ATM took my cash and and gave me back my card and a receipt stating that the deposit was unsuccessful, immediately after that I went into to the branch and explained my problem, the service consult explained that I needed to fill out a claims form, which I did I then proceeded to leave the branch, the next day I phoned the call center to follow up if the claim has been logged and the told me nothing has been logged and I should go back to the branch, which I did, as I entered the branch to do a follow up, the receptionist remembered me from the previous day and she proceeded to call the Consultant that dealt with me on the previous day, the consultant had advised her to tell me the claim has been processed and the monies will reflect in my account on the 29/09/2018, so far nothing has been done and this is pathetic service , it’s clear that FNB consultants are *********** and they make false promises, and I am not willing to pay the money again, I have also logged a complaint through my the Internet banking service and I have yet to receive a response. The FNB branch is in reference is the branch on Dr Pixley Kaseme Steet (West Street) Durban CBD.