*********** secure chat support.

I have been trying to order a petrol card linked to my credit card since the 4th February 2019. I attempted to do this via Secure chat as my online banking app was not giving me the option to do this. As to date (12th April 2019) I have still not received petrol card and each time I followup via secure chat I get conflicting or non nonsensical replies/excuses.

Timeline: 2019-02-04 - Initial communication with FNB via secure chat. Asked for delivery address and what name I'd like on the card. Card ordered... all good. 2019-02-18 - Still no card received. Followed up on secure chat and asked when I could expect delivery. Got a brief "3-5 working days" on liner from Kaylene. 2019-02-25- Followed up and was told by Nkululeko that they would go through my profile and then heard nothing....??? :( 2019-03-05 - Followed up again and was at first told I must wait 7 working days. After informing David that I'd been already been waiting over a month he informed by the 'The card I ordered has not generated (sic) and the it would be ordered. He then proceeded to try sell me a sim card??? ***. Try get me my petrol card first. 2019-03-19 - EXCITEMENT! enquired with Siphiwe as to the progress/non-progress of my petrol card order and was told my card was with the couriers. whoop whoop. 2019-04-12 - Still no card... Spoke to Halalisani who told me the card was only ordered on the 2019-04-09 ?!?!?!?! and it would take 5-7 working days. Then an overdraft was punted to me. FFS I'm on the verge of cancelling my cards let alone applying for overdraft. Get real.

Somebody is not being honest here. Maybe I'll get my petrol card before the end of the year. Holding thumbs. :(