*********** Process

FNB has been requesting FICA Compliance, 80% of this info was already given to the Local branch when opening the accounts, the additional info was supp**** as requested however everytime there is another request that is asked for. So for the past two months we as the client have had to go up and down to give info. When I asked the branch why have they not put this on their system that say all docs have been archived, now the customer has to provide new docs. Dealing with EDD has been another pain as they do not get back to you, you must call them and wait on the phone for hours and then you are only told we still need additional info, the most pathetic attitude and the client just has to wait until they have the time to \Check"if what you give is sufficient. When you call the complaints dept all they can say is that they will escalate your query"