*********** 'Private Banker'
I complained last week on this site that my 'private banker' had not responded to a request made via the FNB online platform. He has STILL not responded, and the debit order I asked him to stop has been **********ly debited from my account.
This inaction on the part of FNB is not acceptable; and I regard FNB as being party to *****. Is there a limit to your incompetence?
Good day Mark Widdicombe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mark Widdicombe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)