*********** premier suite stuff
<p>I would just like to say that most of your stuff is ***********... firstly i had a credit card with R2000 limit there and then when i app**** fir a home loan i increased the limit to R30000. i asked that the 30k be transfered to the budget facility but non of that was done, it was left on straight and i had to pay the interest on that. when i discovered i asked that it be rectified but yet again it wasnt one properly.<br /><br />Then i changed jobs and i contacted the premier suite once more and explained that i need the debit order date to be moved to the last day of the month as i was going to be paid on the last day. which they did. on the 15th of december i asked that from Jan it needs to be moved back to the 25th but they stopped the decemeber debit order and only loaded from Jan. which means now i owe december. i then contacted the bankers at the premier suite and i was directed to Ayanda Makhubu, i explained my situation and she started contradicting herself saying that i requested the move during the month so it shouldnt have affected that month then she goes to say that since it was done during the month it stopped the debit order for december. Out of all the fights and everything i've had with the premier stuff... i've never received such HORRIBLE service!!!! she didnt care and i even asked her to call me so i can explain over the phone and she just sent me instructions on how to contact the suite.<br /><br />This is honestly making me think of taking my business else where because these people dont value and respect me as a customer.</p>
Good day Mr. siyabonga-sihle-cindi
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. siyabonga-sihle-cindi
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
