DK
Desigan K

1 reviews | Active since Aug 2011

23 Mar 2015, 09:54

*********** PREMIER BANKING

Please start here: <br> http://hellopeter.com/first-national-bank/complaints/educate-the-complaints-committee-***<br> AFTER CREATING MY INITIAL COMPLAINT, I WAS CONTACTED BY Dhaneel Budhal WHO ADVISED THAT I SHOULD MAKE A PAYMENT ARRANGEMENT ON MY TEMP LOAN AND SHE WOULD CLOSE THE ACCOUNT. AFTER DOING AND SUBMITTING PROOF OF THIS, SHE DID NOT CLOSE THE ACCOUNT AND CLAIMED I SHOULD PAY THE R1300 BANK CHARGES ON THE GOLD CHEQUE ACC. I ASKED TO SPEAK TO SOMEONE MORE SENIOR AND GOT ROE***A, THIS WOMAN ASKED FOR FURTHER EVIDENCE (EMAIL) WHICH I GAVE HER, TURNS OUT SHE WAS JUST AS USELESS AS THE FIRST PERSON. I THOUGHT ABOUT THIS UPGRADE NIGHTMARE OVER THE WEEKEND AND REALISED THAT DURING AN UPGRADE MY ACCOUNT NUMBER WOULD HAVE REMAINED THE SAME (BUT MINE CHANGED AND I WAS TOLD THAT FNB PROCESSED THE UPGRADE AS A NEW SALE WHICH WAS WRONG). SO I ASK AGAIN IF MY ACC NUMBER REMAINED THE SAME BACK THEN WOULD I HAVE THIS -1300 PROBLEM ON THE OLD ACC - THE ANSWER IS SIMPLE NO!!! - PLEASE FIX YOUR **** UPS, I WONT BE PAYING. IF YOU CHOOSE NOT TO I'VE TOLD ROE***A I WILL BE HAPPY TO GO TO BACK TO STD, BUT STILL WONT PAY A ****ING CENT. <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2015, 10:15
Official
Hello Kannud1,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel: *** (Option One)