*********** Premier banker

Such is the incompetence and a lack following clear instruction by Siluva from Fnb premier banking division that I'm left speechless. I was trying to reverse a duplicate transaction on my account put through by BP. Mind you this was done for me just last month without me having to complete paperwork and I told this Siluva person that much and instructed her to go back to my notes and verify this. After making me hold the line for more that 16 minutes she comes back to me and say I have checked with the department concerned and they say they need paperwork, by now I'm so furious and frustrated because I don't have access to a computer which I told the other manager which assisted me last month. And I don't understand why should I be breaking my back if its the banks fault for allowing such transactions to go through in the first place. I asked to speak to her manager and i was again made to hold for a further 6mins, then she says I will ask my manager to phone you, what **** service hey. We pay a lot of money monthly to have the so called premier banking experience, why bother if they cant resolve a simple query which is a result of their own negligence.