BMLK
Beverly Maka Lihle Khumalo
1 reviews | Active since Feb 2018
27 Mar 2020, 23:26
***********, pathetic service
I've been requesting assistance with reversing an unauthorized deduction in my fnb account for the past 3 consecutive days to date FNB is not assisting, I'm not sure their response is automated or I'll only be assist after 21 working days, since every time I want to do it myself it refers me back to them or their branch or contact center, I even requested that they can even charge me R40 for reversal but I'm still not getting help, my debit orders bounced because of this unauthorized deduction
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Replies (2)BMLK
Beverly Maka Lihle Khumalo's updateReviewer Update
28 Mar 2020, 12:30Good day, yet again I just called your customer care department for assistance and when I press my last six digits numbers on my card for authentication I'm being advise told I didn't press the number when I ask for solution if I'm unable to do same I was put on hold without and till the call was drop, I've been waiting for more than 17:55 on this call but I still didn't get what I wanted
BMLK
Beverly Maka Lihle Khumalo's update28 Mar 2020, 12:30
Reviewer Update
Good day, yet again I just called your customer care department for assistance and when I press my last six digits numbers on my card for authentication I'm being advise told I didn't press the number when I ask for solution if I'm unable to do same I was put on hold without and till the call was drop, I've been waiting for more than 17:55 on this call but I still didn't get what I wanted
BMLK
Beverly Maka Lihle Khumalo's updateReviewer Update
28 Mar 2020, 19:16Good day, I still haven't had from FNB I don't know if I'll actually get help any day soon, the service they offering is pathetic
BMLK
Beverly Maka Lihle Khumalo's update28 Mar 2020, 19:16
Reviewer Update
Good day, I still haven't had from FNB I don't know if I'll actually get help any day soon, the service they offering is pathetic