*********** or....?

I received notification that my new debit card is at Fnb Forest hill branch. I am unable to collect the card due to COVID quarantine. I tried to call the branch but wasted over R50 aitrime waiting in vain for assistance from the call centre. I subsequently left a message on the online website explaining this (ref ***) requesting that I be contacted via email in this regard. I get a reply from Seipati Mokgele Retail Service Recovery that my card is at Forest Hill branch. I am fully aware of this hence my original message, I need to make arrangements for collection! My previous card has expired!