*********** or....???

THIS IS THE SECOND TIME I AM COMPLAINING, I received notification that my new debit card is at Fnb Forest hill branch. I am unable to collect the card due to COVID quarantine constraints. I tried to call the branch but wasted over R50 aitrime waiting in vain for assistance from the call centre. I subsequently left a message on the online website explaining this (ref ***) requesting that I be contacted via email in this regard. I get a reply from Seipati Mokgele Retail Service Recovery that my card is at Forest Hill branch. I am fully aware of this hence my original message, I need to make arrangements for collection! My previous card has expired! Is it too much trouble for someone at the branch to email me? I cannot find any email address on the web for the branch and the phone is never answered. I would like an email from someone at Forest Hill branch, NOT a phone call as I would like a record of the dialogue. Seipati Mokgele, I don't want a card couriered to me, I am not at home at present. I would like to arrange a collection protocol or to collect at a later date. SIMPLE AS THAT!