*********** operators

I app**** for a revolving loan via online banking which was approved. The following day I missed a call from FNB so I decided to return the call seeing as I received an sms telling me I need to call in.

Called in, confirmed my details but it seemed like the operator was unsure what was happening and placed me on hold. I was then transferred to the Risk department that was kind enough to check my profile and saw no issues and could explain why that was done. They then transferred me back to the sales department.

I was then told I didn't accept the loan online and I actually declined the offer which I know isn't the case. The operator then wanted to do a whole new application.

I advised her its fine I will do it online again. After making 100% sure I accepted it, I then called in again to find out whats going on.

I was then again transferred to another section of the call centre that had no idea why they speaking to me.

WHAT THE HELL KIND OF BUSINESS ARE YOU RUNNING?

Its making me think twice abut moving banks which I was in the process of doing.

Please sort your issues out at the operator level and address this BS that's happening. I'm thinking they not making commission on online applications so they just get rid of the customers.