RB
Roedolf B

1 reviews | Active since Jan 2019

15 Jan 2019, 10:42

*********** Money Eating Ban****

I have settled two loans, when I phoned in to request paid up letters,they advised that I still owe amounts to these accounts, this was after receiving settlement amounts telephonic-ally and per sms. I did not come right. I logged a complaint on Hello peter and a lady with the name of Laurelene Vermeulen contacted me. She is insisting on this as a reminder not a settlement, FNB is affecting my ability to get vehicle finance. They ***** from customers. I cannot deal with this anymore. I am going to the ombudsman now. Their service is useless and their people are ***********. The account was handed *******ly to lawyers as is wasnt in arrears for longer than 2 months. They keep phoning me after this was settled 17 December. Useless money eating bank!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2019, 15:18
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards
Hello Peter Complaints Team
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