*********** IT department

FNB Forex was not operational the whole of bussiness hours today. The Call Centre was thrown under the bus by the IT department. I needed to do urgent exchange, but could not. Who will be hold responsible for the loss of my money? They were quick to take the transaction fee of my bank account but could not do the exchange itself. Their IT personel is ***********. The call centre staff could not give a reason for the problem. If I loose money as a result of this, I am claiming the money from FNB.