PW
Philip W

1 reviews | Active since Aug 2018

30 Nov 2021, 03:29

*********** is a complement

I'm at a loss for words it is ridiculous! I have made so many requests for assistance but I see how it works if you are unable to get access to the accounts you can't pay back loans and FNB gains interest on your account they make more money my mails get passed from one to the other mail strings that are 50 plus pages of employees just passing it along from one department to another. I can't go to the bank as I'm in another country and if you call you just get told we will transfer you to the right department and then they cut the call doesn't matter that international calls cost an arm and a leg. *********** is a complement

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2021, 09:17
Official
Good day Mr Philip de Wit,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. 

The reference number is: *** 

Regards,
 
 Hello Peter Complaints Team 
 
 Email address:  *** 

Best regards,