*********** Institution to belong to

I would like to express my sincere dissatisfaction with FNB Private Clients division. Some times in 2016 my debit card was cancelled and I was issued with a new one. However, since the beginning of April 2018, I have been experiencing ********** activities on the cancelled and FNB HOTLISTED/BLACKLISTED Card 400974*8734 with the following reference numbers, Ref 413849 and Ref 423125. I am actually exhausted to be reporting one thing time and again and to be promised false information about FNB rectifying the problem.

I pay FNB monthly Account Fee of R385.00 plus the so called Value Added Service Fees amounting to R142.05 which equates to R527.00 a month. To be honest I don’t know what am I actually paying for if every second week of the month I will have to spent additional cost on FNB line trying to report this nonsense. FNB please rectify this once and for all or otherwise kiss my back goodbye. I cannot be in trapped in a bank that doesn’t care for its clients. Even the so called private banker assigned to me is as *********** as the whole crew working in the ***** department. The whole department is failing to stop just one card, that’s a disgrace.