*********** IN ALL DEPARTMENTS

I ordered a gold cheque card on 14 OCT 2015, it is 30 OCT and I have still not received my card! I called the call centre (they don't even know how to handle queries) who logged a complaint that will only be attended to in 24-48 Hours. I have been calling for 2 days trying to get it sorted and when I lose my call from being transferred from wrong department to the next the agents feel it is ok to hang up on me!!!!! CUSTOMER SERVICE?????? Eventually when I do get some sort of answer I am told my contact number was not updated on the CCD system, which is an INTERNAL process and should not be my problem! I requested speaking to a team leader or senior, I am put on hold for almost 20 minutes then they hang up! What is happening FNB???