*********** help desk and unacceptable waiting times

I arrived at FNB Eastgate at 15:07 on 10 Jan 2018. I needed a bank stamp on a single form. I asked the man at "Ask Us" help desk to guide me. He told me to take a ticket and wait for a counter. I waited a whole hour and a half for a counter (with over 25 other people, plus probably another 10 who left before their ticket was called, because they had already waited so long), and was then told that I could have had my form stamped at the front in 5 minutes. So I received terrible "help" at the help desk, and consequently waited an unacceptable hour and a half (with many other frustrated people) for a simple service. Only 3 out of the 8 counters seemed to actually be taking customers.

This is really embarrassing for FNB - I often recommend FNB as a solid bank, but I definitely won't be doing so in the future.