*********** ***** department

I received the worse service from FNB ***** department . I am lost for words by the incompetence of the ***** department.

According to FNB the ***** amount of R13307,66 that went off from my account on 26 February 2023 was accepted by me on my device . In FNB words ‘a linked device was used as a secure login’

So since none of you can think let me do the thinking for you .

1. How can I log a ***** case and phone FNB immediately if I accepted this amount on my device? 2. I never received a pop-up for me to approve this transaction on my device , i received an email of a R13307,66 that was deducted from my credit card, hence i phone FNB ***** department immediately. 3. Why is FNB willing to give me a goodwill gesture if it was not ***** as stated by FNB? 4. Who must pay for FNB negligence? Me the client ? So FNB wants me to give them free money because they cant secure my account ? 5. Clearly my money is not safe at this bank at all , this has cause so much inconvenience for me I blocked my cards cause I am to scared to use it and all FNB can tell me is that no employee was involved ! Why is employees even mention in your feedback I dont understand !! 6. Why is nobody from FNB telling me who deducted that money ? 7. I was never in my life in Dubai but transactions from Dubai is going off from my credit card , should I bring you all my passport for clarity ?

FNB cant even provide me with feedback I the client that suffered the loss must phone after them for feedback.

FNB is thinking of all the excuses in the book not to refund me for their negligence.

And as I look on you Facebook profile ***** has been happening on clients accounts meaning FNB is not a secure bank at all.

FNB is by far the worse bank EVER , i have never experienced anything from this from any other bank in South Africa.