*********** FNB "Customer Care" live up to their *********** reputation again

I spoke to Felicity from your digital banking department on Saturday 11th. She logged a call to the customer care department & assured me that someone will call me by cob yesterday (14th). I must say that I'm not really surprised that no one from your "customer care department" called me yet. HOW FAR ARE YOU WITH MY DEBIT ORDER REVERSAL REQUEST THAT I'VE BEEN SUBMITTING SINCE 19 MARCH PLEASE ?