*********** FNB Craighall/Hyde park corner

FNB Craighall has been the worst of all branches I've been to, granted that you always wait a long time to get service, there's hardly ever floor assistance. I launched a complaint on the 7th of May and only received a reference number on the 20th May, the bank assistant said it would be resolved in 3 working days from the 7th. I only received a reference SMS after my visit to the bank on the 18th May and not being assisted, I went back and had to wait for the person who had assisted me before to solve my query, only to find out he handed it over to another person and between both of them there is no reference for a logged query, the bank closed with me inside only to be rushed out because they wanted to go home and the 2 out of the entire bank that know what could've happened were absent, it took me sitting there over an hour for them to see this. On Monday they called and only then logged my query, the contact to that query is FNB care which doesn't even have an automated response to the emails to at least assure you that you will be attended to, no telephone contact. I spoke to my private banker who could also only log another query that could take 14 days. My money hasn't been returned, their charges keep coming in because there is no money in my account. I want my money and I am packing up my loyalty of over 10 years and moving!!!