*********** FNB cant help with a simple query

*********** FNB can’t help with a simple query I’ve been trying to sort out since the 8th of July 2020, I have spoken to 5 people on their secure chat (Sibongiseni, Jamil, Trevor, Zandile, Phumelele) and every time I have to explain my query over and over and after my explanation they disconnect. I have even emailed Mr Jacques Celliers the CEO of FNB and also no response. This is not the service I expect from my bank, I’m still a customer and I expect help if I need it, I have sent countless emails with no response I only receive automatic messages with a reference number’s. I have so many reference numbers I can start a reference Library. There slogan is how can we help you! they should change their slogan to HOW CAN WE NOT HELP YOU!!!! I have also spoken to Themba (the only person who tried to assist me) he spoke to Raselwe who said she can help no problem and when I spoke to her she couldn’t and transferred me to Margret who transferred me to Balsha who transferred me to Muneera on the phone and all of them just give me excuses as how they can’t help me and transferring me to different people. DOES NO ONE AT FNB KNOW HOW TO DO THEIR JOB?